1) Product returns can be accepted within 14 days on presentation of receipt provided the products are in their original condition including all accessories with shipping costs to be borne by you. The amount with the purchase price will be credited to your account. Products that have already been used cannot be exchanged or returned under any circumstances.

2) In the event of a defective product, our company undertakes to replace the product you ordered without any transport charges. We inform you that our company is not responsible in case of loss or damage of the product during the return transport.

3) In the event that the online order has been completed but the product has not yet been shipped and you want to cancel it, you can send us a cancellation e-mail with the details of the order without having to state the reasons for canceling the order and. Alternatively, you can call us at 2410621424.

4) Σε περίπτωση όμως που η ακύρωση της παραγγελίας πραγματοποιηθεί μετά την παράδοση της στη μεταφορική υπηρεσία, τα έξοδα της αποστολής θα επιβαρύνουν τον πελάτη και όχι την εταιρεία.

The following cases are excluded:

– Special orders (made to order), candles and seasonal items (eg Easter candles) are not accepted for return.